Privacy Policy

GripCRM is a customer relationship management (CRM) system used by businesses ("workspaces") to manage their own leads, contacts, deals, phone calls, and WhatsApp conversations. Each workspace's data is private to that workspace.

Account information: name, email address, and login credentials for people who use GripCRM on behalf of a workspace.

Business data entered by a workspace: contact names, phone numbers, emails, deal/lead details, and notes — this is the workspace's own customer data, entered or imported by that workspace.

Phone call data: call recordings, AI-generated transcripts, and AI-generated call summaries, for workspaces that use our calling integration.

WhatsApp messages: sent and received through a workspace's connected WhatsApp number, for workspaces that use that integration.

Device information: a push-notification token when you install our mobile app and enable notifications, so we can deliver alerts to your device.

Uploaded files: profile avatars and file attachments you or your workspace add to records.

To operate the CRM: storing and displaying your workspace's contacts, deals, calls, and messages; sending in-app and push notifications you or your workspace configured (e.g. follow-up reminders, mentions).

To generate AI summaries and transcripts of calls, for workspaces that enable this feature, using third-party AI providers under contract with us.

To keep the service secure and reliable, including basic activity logging for troubleshooting.

We use a small number of infrastructure and service providers to operate GripCRM, each processing only what's needed to provide their specific function: cloud hosting and file storage, push notification delivery, AI transcription and summarization for call data, and WhatsApp message delivery for workspaces using that integration. We do not sell your data to anyone.

We keep account activity logs and record-change history for a limited period to support troubleshooting and account security, after which they are automatically deleted. Your workspace's core business data (contacts, deals, calls) is kept for as long as your workspace is active, or until you delete it.

You can request deletion of your personal account at any time — see our account deletion page, reachable in-app under Settings, or directly at /delete-account. Deleting your personal account removes your login and profile; it does not delete your workspace's shared business data, which belongs to the workspace, not to any one individual.

Questions about this policy or your data can be sent to [email protected].